Terms of service

By placing an order with Velloura, you agree to the following terms:

• All orders are subject to product availability and order confirmation.
• Prices are listed in EGP and may be updated without prior notice.
• Orders are processed after payment confirmation.
• Customers are responsible for providing accurate shipping and contact information.
• Delivery times are estimates and may vary depending on location and courier services.
• Due to hygiene reasons, earrings are non-returnable and non-exchangeable.
• Gold-plated jewelry requires proper care to maintain its appearance. Please follow the provided care instructions.
• Velloura reserves the right to cancel or refuse any order in case of pricing errors, suspected fraud, or product unavailability.
• By using our website, you agree not to misuse or interfere with its operation.