Shipping policy

At Velloura, we strive to deliver your order as quickly and safely as possible.

• Orders are processed within 1–2 business days after payment confirmation.
• Delivery typically takes 3–5 business days, depending on your location.
• A fixed shipping fee applies to all orders and is paid by the customer.
• Shipping fees are non-refundable once the order has been shipped.
• Once your order has been shipped, you will receive tracking details when available.
• Delivery times are estimates and may be affected by factors beyond our control, such as courier delays or public holidays.
• Please ensure that your shipping address and contact details are accurate to avoid delivery issues.